Customer service agreement
These terms apply to online, mobile, in-shop, membership, tint, ceramic, and business/fleet services. The terms that apply to your selected service are shown again during booking.
Published package prices are based on the selected vehicle class and normal condition. Exact-price add-ons assume normal condition. “Starting at” and “inspection required” services are confirmed before work begins. We will obtain your approval before performing added work or increasing the confirmed total.
A required deposit reserves the appointment and is credited to the final balance. Deposits are nonrefundable except when DM Detailing Service cancels and cannot provide a suitable replacement appointment. The remaining approved balance is due when service is completed.
Contact us as soon as possible if plans change. Rescheduling is subject to availability. A late cancellation, missed appointment, inaccessible vehicle, or unsafe work area may forfeit the deposit because the crew and time were reserved.
Heavy soil, sand, mud, pet hair, stains, odors, bodily fluids, mold, biohazards, adhesive, overspray, oxidation, or other severe conditions may require inspection, added time, a revised quote, or refusal for safety. Permanent stains, deep scratches, etching, oxidation, and pre-existing damage may not be fully correctable.
Remove valuables and personal property before service, disclose pre-existing damage and fragile or aftermarket parts, and provide access to the vehicle at the scheduled time. DM Detailing Service is not responsible for undisclosed pre-existing damage, loose or failing parts, unrelated mechanical/electrical failures, or property left in the vehicle.
Provide a safe, legal, and accessible work area. Weather, flooding, lightning, unsafe conditions, parking restrictions, or access issues may require a delay or reschedule. Broward has no standard travel fee; Miami-Dade and Palm Beach may include a $10 travel fee unless an approved exemption applies.
Ceramic pricing includes the listed preparation for the selected package. Additional correction, oxidation repair, contamination removal, or bodywork is not included unless confirmed. Cure time and aftercare instructions must be followed. Polishing cannot safely remove defects that extend beyond correctable paint depth.
Pricing depends on vehicle, windows, film, shade, and old-film removal. The customer is responsible for selecting a lawful shade and following cure instructions. Existing glass damage, electronics, seals, tint, or contamination may affect the result and must be disclosed.
Memberships cover one registered vehicle, renew every 30 days, and are non-transferable. Included washes expire at the end of each cycle and do not roll over. Failed payments suspend benefits. The complete membership rules shown on the Memberships page control if they differ from this summary.
Fleet pricing, scope, frequency, access, invoicing, and payment terms are confirmed for each account. Net terms apply only when approved in writing. Work outside the confirmed scope requires approval and may be billed separately.
We may document vehicle condition, completed work, and payment records for quality and dispute resolution. By providing a phone number or email, you agree to receive service-related calls, texts, or emails. Marketing messages require applicable consent and may be stopped as instructed.
We may pause, reschedule, or refuse service for hazardous conditions, abusive behavior, suspected fraud, unsafe vehicles, or work outside our capability. These terms do not limit rights that cannot legally be waived.
Review package prices and inclusions before entering booking details.